Terms & Conditions
Corona (COVID19) information:
SPECIAL Terms & Conditions apply to all new bookings from 1st April 2020 up until 21st December 2020. Please send us an email if you want to receive these special Terms & Conditions.
Rates are subject to changes without prior notice.
Rates include 15% VAT.
Rates include a full breakfast.
Credit cards facilities are available (only Mastercard & Visa).
Confirmation and payment
Reservations are confirmed upon receipt of 50% deposit of the total costs of stay at the time of the booking. If not paid by credit card, proof of payment should be sent via e-mail to firstname.lastname@example.org
The balance is due 14 days before arrival. If not paid by credit card, proof of payment should be sent via e-mail to: email@example.com
Receipt of a deposit assumes unconditional agreement of our terms and conditions.
If the booking is cancelled:
- 30 days before the date of arrival a 5% cancellation fee can be charged to cover the costs of administration work
- 24 - 29 days before the date of arrival forfeit 25% of the total amount *
- 16 - 23 days before the date of arrival forfeit 50% of the total amount *
- 8 - 15 days before the date of arrival forfeit 75% of the total amount *
- 0 - 7 days before the date of arrival forfeit 100% of the total amount *
* Bookings between 20 December and 10 January forfeit 100% of the total amount.
- In the event of premature departure, we may charge for the full extent of stay which was booked and confirmed.
- Cancellations must be received in writing/e-mail.
Breakfast is included in the rates.
- Check in: 14.00-18.00 hrs (later arrival only on request)
- Check out: 08.00-11.00
- The right of admission is reserved
- Minimum length of stay from 16 Dec to 15 Jan: 2 nights
- Standard occupancy: 2 guests per room
- Single occupancy: rate = 70% of the standard occupancy
- Extra beds: on request (cot available)
- Smoking: the patio’s, the rooms and the pool areas are smoke-free
- Pets: there are friendly dogs at Buffelsdam. Unfortunately we can’t accept the responsibility of guests bringing their own pets
- Guests with children are requested to ensure that the children do not cause inconvenience to other guests. We have a separate pool for families with a child's pool as well. Our infinity pool is the quiet area where children are requested to respect other guests needs.