Terms & Conditions

Corona (COVID19) information:

SPECIAL Terms & Conditions apply to all new bookings from 1st April 2020 up until 21st December 2020. Please send us an email if you want to receive these special Terms & Conditions. 

info@buffelsdam.co.za

 

Rates

Rates are subject to changes without prior notice.
Rates include 15% VAT.
Rates include a full breakfast.

Credit cards facilities are available (only Mastercard & Visa).

Confirmation and payment

Reservations are confirmed upon receipt of 50% deposit of the total costs of stay at the time of the booking. If not paid by credit card, proof of payment should be sent via e-mail to info@buffelsdam.co.za

The balance is due 14 days before arrival. If not paid by credit card, proof of payment should be sent via e-mail to: info@buffelsdam.co.za 
Receipt of a deposit assumes unconditional agreement of our terms and conditions.

Cancellations

If the booking is cancelled:

- 30 days before the date of arrival a 5% cancellation fee can be charged to cover the costs of administration work

- 24 - 29 days before the date of arrival forfeit 25%  of the total amount *

- 16 - 23 days before the date of arrival forfeit 50% of the total amount *

- 8 - 15 days before the date of arrival forfeit 75% of the total amount *

- 0 - 7 days before the date of arrival forfeit 100% of the total amount *

 *  Bookings between 20 December and 10 January forfeit 100% of the total amount.

 - In the event of premature departure, we may charge for the full extent of stay which was booked and confirmed.

- Cancellations must be received in writing/e-mail.

 

Breakfast rates

Breakfast is included in the rates.

 

General

- Check in: 14.00-18.00 hrs (later arrival only on request)

- Check out: 08.00-11.00

- The right of admission is reserved

- Minimum length of stay from 16 Dec to 15 Jan: 2 nights

- Standard occupancy: 2 guests per room

- Single occupancy: rate = 70% of the standard occupancy

- Extra beds: on request (cot available)

- Smoking:  the patio’s, the rooms and the pool areas are smoke-free

- Pets: there are friendly dogs at Buffelsdam. Unfortunately we can’t accept the responsibility of guests bringing their own pets

- Guests with children are requested to ensure that the children do not cause inconvenience to other guests. We have a separate pool for families with a child's pool as well. Our infinity pool is the quiet area where children are requested to respect other guests needs.